IT Support Transition FAQ

The table below shows how you can get help for various services:

IT Escalation Source

Service Supported by Contact
Desktop support, FASmail, servers, storage, applications UBC IT 604.827.HELP or SOS form
Technology-enhanced teaching & learning ETS (Faculty of Education) 604.822.6333 or ets.educ@ubc.ca
New website requests, non-WordPress web support, database development UBC IT Web Services Form
WordPress web support UBC CMS Support CMS Support Form
AV services UBC IT 604.822.7956 or av.helpdesk@ubc.ca
Computer labs (Scarfe 1006, 1007, 155) Faculty of Education educ.labs@ubc.ca

  • 8:00 am – 5:00 pm Monday - Friday for all incident, request, provisioning, and support services.
  • 7:30 am – 8:00 pm Monday - Friday for audio visual support services.

See the Faculty of Education IT Service Catalogue at it.educ.ubc.ca.

Please fill out the UBC IT SOS web form at it.ubc.ca/sos .

Fill out the SOS web form at it.ubc.ca/sos with your request/requirements and a member of the desktop support team will respond with a recommendation and/or quote.

See the UBC IT Service Catalogue for additional information about hardware purchases.

Fill out the UBC IT SOS web form at it.ubc.ca/sos

See the UBC IT Service Catalogue for additional information about the Teamshare service.

The Chapman Learning Commons, located in Room 300 in the Irving K. Barber Learning Centre, offers a variety of computer and AV equipment for loan.

Submit a ticket using the UBC IT SOS web form at it.ubc.ca/sos , or contact the UBC IT AV Help Desk at 604.822.7956 or av.helpdesk@ubc.ca.

Xerox deliveries will be made to TEO reception (Scarfe 103), or can be arranged directly to the receiving department.

See Print Services for additional information.

  • Call 611 from an on-campus phone
  • Call 604.822.2101 from an off-campus phone

For WordPress support, submit a CMS ticket at support.cms.ubc.ca/submit-question-form .

For non-WordPress support or new site requests, complete the UBC IT Web Services form at web.it.ubc.ca/forms/webservices .

Step by step instructions are available at the UBC IT website .

Step by step instructions are available at the UBC IT website .

Contact Baljit Chahal, UBC IT Senior Client Services Manager, at baljit.chahal@ubc.ca or 604.822.3790.