IT Support Transition FAQ
The table below shows how you can get help for various services:
Sorry, the contents appear to be missing. Please come back later.- 8:00 am – 5:00 pm Monday - Friday for all incident, request, provisioning, and support services.
- 7:30 am – 8:00 pm Monday - Friday for audio visual support services.
See the Faculty of Education IT Service Catalogue at it.educ.ubc.ca.
Please fill out the UBC IT SOS web form at it.ubc.ca/sos .
You can create your CWL account at cwl.ubc.ca .
Fill out the SOS web form at it.ubc.ca/sos with your request/requirements and a member of the desktop support team will respond with a recommendation and/or quote.
See the UBC IT Service Catalogue for additional information about hardware purchases.
Fill out the UBC IT SOS web form at it.ubc.ca/sos
See the UBC IT Service Catalogue for additional information about the Teamshare service.
The Chapman Learning Commons, located in Room 300 in the Irving K. Barber Learning Centre, offers a variety of computer and AV equipment for loan.
Fill out the Computer Lab Booking web form, or contact educ.labs@ubc.ca.
Submit a ticket using the UBC IT SOS web form at it.ubc.ca/sos , or contact the UBC IT AV Help Desk at 604.822.7956 or av.helpdesk@ubc.ca.
Xerox deliveries will be made to TEO reception (Scarfe 103), or can be arranged directly to the receiving department.
- Call 611 from an on-campus phone
- Call 604.822.2101 from an off-campus phone
For WordPress support, submit a CMS ticket at support.cms.ubc.ca/submit-question-form .
For non-WordPress support or new site requests, complete the UBC IT Web Services form at web.it.ubc.ca/forms/webservices .
Step by step instructions are available at the UBC IT website .
Step by step instructions are available at the UBC IT website .
Contact Baljit Chahal, UBC IT Senior Client Services Manager, at baljit.chahal@ubc.ca or 604.822.3790.